If for any reason your Homecharge unit does not have communications with the server, it is designed to act as a basic charger and will provide an instant full speed charge.

If the unit loses communication with the server whilst in a schedule, the bp Homecharge point will provide an instant full speed charge. As soon as communication is restored, it will revert to the schedule.

Firstly, you need to press and hold the wireless access point (WAP) on the bp pulse home charger. Once activated a Wi-Fi enabled mobile device can be used to search for the WAP connection.

Note: We recommend that you disconnect from existing Wi-Fi networks and temporarily deselect “Auto-Join” during the configuring Wi-Fi process. The bp pulse home smart charger will broadcast an SSID of ‘bppulse-‘ followed by the charger’s serial number, for example, ‘bppulse-PH1234567’. Note: The bp pulse home serial number is printed on the product label located on the right-hand side of the rear enclosure.

Once successfully connected to the wireless access point (WAP), you will be automatically redirected to the login page.

Note: The redirection typically appears within 30 seconds of selecting the WAP.

If the Wi-Fi network shows as “No Internet Connection” and the web browser does not pop up automatically, select “i” (iOS) to access more detail about the hot spot and select “Forget This Network”. Return to the Wi-Fi Settings page and switch Wi-Fi off and on again. Once the Wi-Fi restarts, the hot spot will be re-discovered and auto redirection will occur.

Alternatively, open a web browser on the Wi-Fi enabled mobile device and enter ’192.168.57.241’ into the web browser’s address bar to manually access the home page of the WebUI.

Confirm and accept self-signed certificates, if prompted.

Note: It may take up to one minute for the home page of the WebUI to load. It is recommended that you actively keep alive the mobile device (prevent the device from hibernating or switching off the display or security locking If this occurs, reconnection to the Wi-Fi Access Point will be required.

Enter the login details: Username: ‘user’ (lowercase). The password will have been provided to you by SMS text message by bp pulse. Then click “Connect”.

Once the first successful user login takes place, you will be forced to change the default password.

Note: You will be unable to make changes until the default password has been changed and saved.

Passwords are case sensitive and must conform to the following criteria:

* Minimum of 8 characters including lowercase and uppercase, numbers and symbols.

* Acceptable symbols are detailed as: !”#$%&*+,-./:;<=>?@[]^_’{|}~

Next, select ‘Configuration’ from the Menu button (this may be a Tab on devices with larger screens).

Ensure ‘Wi-Fi Client’ is switched on (it is by default).

Under the Wi-Fi Client section, select the SSID name of the desired home Wi-Fi network then enter the password (case sensitive) for the network.

Note: All available SSIDs visible to the bp pulse home charger are displayed in the list. Hidden but known SSIDs require manual entry via the ‘Manual SSID’ list. Signal strength is indicated both graphically and by measured RSSI (Received Signal Strength Indication) value in dBm. Open/unsecure networks (without padlock icon) will not require password entry.

Select ‘Confirm’, for changes to be applied. During the countdown as settings are applied, the wireless access point (WAP will switch off as it reboots.

The bp pulse home smart unit has a discreet function button at the bottom of the unit. Hold the function button down for six (6) seconds, (this is counted by the incremental count up of White status indicator LED’s). After 6 LEDs are counted, release the button. Activation of the wireless access point (WAP) is indicated by the illumination in Yellow of the upper most (2 LEDs) of the status indicator.

If it is not paired, the Wi-Fi access point will turn off after 10 mins. If the Wi-Fi successfully connects to the charger it will continue to stay active, until the connection is disconnected.

Connecting your home Wi-Fi to your charger will allow it to communicate and for you to use its smart functionality, such as scheduling charges and controlling the charger remotely. You will still be able to charge without a Wi-Fi connection but unable to use the smart features. The bp pulse home charger will simply charge your vehicle in auto charging mode.

During installation our engineer will check the signal strength of your home Wi-Fi network using the bp pulse home charger. If the signal isn’t strong enough you may need a Wi-Fi extender, which can be used to extend the reach of the home Wi-Fi network.

The installer will temporarily wire your bp pulse home smart directly to your internet router to commission bp pulse home. Once this process has finished, the wired (Ethernet) cable will be removed. The bp pulse home charger will function without the smart functionality and operate in Auto Charging Mode (delivering charge to your EV when it is connected to it).

You have two options, 1) either purchase a Wi-Fi extender, to increase the range of Wi-Fi coverage to achieve connectivity or 2) for an additional cost, your charger can be wired by the installer. Wired connectivity, requires an ethernet cable between the charger and the home Wi-Fi router.

Typically, the Wi-Fi router is located near the master telephone socket in the home, often at the front of the property. A wired connection takes more time to install and will require additional charges (potentially with a separate engineer visit). bp pulse has tested and checked a number of readily available retail Wi-Fi extender units a list of these is available on request.

bp pulse has tested and checked a number of readily available retail Wi-Fi extender units. A list of these is available on request.

2.4Ghz (802.11 b/g). All popular ISP routers are “dual band” which means both 2.4Ghz and 5Ghz frequency bands are supported.

It really couldn’t be simpler to use a bp pulse home charger. Check out our detailed user manuals for all you need to know about your home charger, from starting and stopping a session to learning more about the smart features.

bp pulse home charger (white oval unit) – view user manual here.

bp pulse home charger smart (silver metallic unit) – view user manual here.

You can report a fault with a charge point quickly and easily using this form here.

Remove the plug from the docking socket (press the plug’s release trigger on Type 1 plugs):

* Fully uncoil the cable.

* Open the charging socket cover on your vehicle.

* Insert the charging cable plug into your electric vehicle (EV).

Depending on the make and model of your EV, you may receive notification on your vehicle’s dashboard (eg a sound, light or icon on dash etc) to let you know your bp pulse home charger is connected to your vehicle.

After completing these steps, charging will start.

(See status indicator information for bp pulse home smart – silver metallic charger).

Lift the flap to access the socket.

Insert the charging cable plug into the electric vehicle before connecting to the charging socket. Always make sure the plug is fully inserted into the socket.

Depending on the make and model of your EV, you may receive notification on your vehicle’s dashboard (eg a sound, light or icon on dash etc) to let you know your bp pulse home charger is connected to your vehicle.

After completing these steps, charging will start.

(See status indicator information for bp pulse home smart – silver metallic charger).

Make sure your EV is plugged into your bp pulse home charger and your phone is connected to the internet. Try switching the mains power off, waiting for one minute and then switching it back on. If there is still no charge, please call our Customer Services Team on 03300 165 126.

Pressing this button will instruct your Homecharge unit to override any of your scheduled charges and instantly charge your vehicle at full speed.

For a 7kW unit to fully charge your vehicle it would take ~3 hrs 10 minutes (high speed), ~5 hrs 15 minutes (medium speed) and ~15 hrs 45 minutes (slow speed).

For a 3.6 kW unit to fully charge your vehicle it would take ~6 hrs 5 minutes (high speed), ~8 hrs 10 minutes (medium speed) and ~16 hrs 20 minutes (slow speed).

You can access your Homecharge data via the Smartcharge app in the history section and via the ChargeVision portal here: https://homecharge.chargevision.com/login

There could be an issue with the unit, SIM card or local mobile signal. This could be a temporary problem with the coverage or a more general issue. If this issue is ongoing, please call our Customer Services Team on 03300 165 126.

Your Homecharge unit will generally pick up the time from the server when it powers up. However, if it has been unable to connect or if a charge is started right away it may be allocated one by the server.

The bp pulse home smart has a discreet function button at the bottom of the unit. The button has two uses:

1. to configure Wi-Fi (by enabling the wireless access point (WAP) for Wi-Fi), this is activated by pressing and holding the button for six (6) seconds.

2. to reset/reboot your charger, this is activated by pressing and holding the button for ten (10) seconds.

Your bp pulse home smart is booting up, carrying out several safety checks and starting up the required services to allow the charger to function.

The startup sequence occurs every time pulse home is powered up, from being switched off, being reset or following an OTA (Over-The-Air) update. The boot-up sequence takes approx. four (4) minutes to complete.

Indicated by a single Red LED flash (upper most two LEDs) regardless of your charger’s status indication means it is not connected to the home Wi-Fi network.

The indication starts once Wi-Fi connection has been lost for approximately 30 seconds. The loss of Wi-Fi connection indication is made every 10 seconds.

Previously connected Wi-Fi networks will automatically reconnect when available.

Smart charging means the charger is able to communicate with the CPMS (Charge point management system). It allows the user to manage their charger remotely, meaning they can set schedules, identify faults and optimise energy consumption and costs.

This is one of the features that makes pulse home smart when it‘s connected to your Wi-Fi. You can define up to fifty timeslots using our web portal.

Simply plug in your electric car and you can start or stop the session at the touch of a button – and schedule the best times, like overnight when electricity tariffs may be more efficient.

Auto Charging is a mode which is activated when there are no charge schedules set (or scheduling is disabled). Subject to lock/unlock status, plugging in an EV, will automatically start the charging process. Charging will stop either when the vehicle battery is 100% full or manually stopped by the vehicle e.g. unplugged from EV.

The pulse home socketed variants have a motorised locking mechanism to securely lock in place the plug once a charge session begins. This is for additional safety and protection of users, between the connected EV and the charger itself. It is not possible to remove the connected plug when charging is occurring, once charging is stopped the motorised mechanism is activated to unlock the connected plug.

All pulse home variants have a clear vertical light strip which we call the status indicator. The indicator is comprised of 12 multicoloured LEDs which are used to indicate to users the health and status of the charger.

To view your charge history go to ‘Charge History’ and select from the tabs either ‘by day’, ‘by month’ or ‘past year’. You can then select the specific sessions you would like to view a summary of to see the following information:

1. Time importing electricity (Total Duration)

2. Imported electricity (Total KWh)

3. Estimated cost

Within the charge history page you can select any item to export or multiple items. By clicking in the box on the left-hand side of the item to select it, you will enable the “Export” icon in the top right hand corner which will export the information as a PDF.

• PDFs will include:

1. Charge start time

2. Charge end time

3. Session duration

4. Energy added (kWh)

5. Estimated cost (£)

How to update an iOS app

1. Open the “App Store” app

2. Tap the profile icon in the top right corner

3. Locate the “bp pulse home” app within the list of apps which have updates available

4. Tap “Update” for the “bp pulse home” app

1. Open the “Google Play Store” app

2. Tap the profile icon in the top right corner

3. Locate “Manage apps & device” and within the list of apps those which have updates available are labeled “Update available”.

4. Tap “Update”

In the UK, regulations covering new private charge points of less than 50kW sold in Great Britain for use in a domestic or workplace environment were introduced in 2022. These are called The Electric Vehicles (Smart Charge Points) Regulations 2021 (the “Smart Charging Regulations”).

The Smart Charging Regulations require in scope charge points to have smart functionality, allowing the charging of an electric vehicle when there is less demand on the grid, or when more renewable electricity is available. They also require that charge points meet certain device-level requirements, enabling a minimum level of access, security and information for consumers.

New features have been introduced on our private EV charge points which are designed enable conformity with the Smart Charging Regulations.

Default charging periods are determined to avoid peak hours (when demand on the grid is high), as follows:

• 8am – 11am Monday to Friday

• 4pm – 10pm Monday to Friday

If you purchase a new charger, it will come pre-set with default charging schedules. If you have an existing charger, which was purchased after 30th June 2022, default charging schedules will be added as part of regular, over-the-air updates.

There is still the option for you to set your own schedule parameters or edit the default charging schedule to suit your charging needs. This means that, although the default settings will be outside of the above hours, you as the owner could override this and select charging times based on your activities, schedule.

A randomised delay has been introduced to ensure that chargers don’t all start to charge at the same time. Many people, for example, will schedule charges after work, or to match their electricity tariff. Placing an automatic delay at the start of each charge session therefore limits demand on the grid from increasing too quickly. The delay can currently be up to 10 minutes but will vary each time. While the randomised delay function cannot be turned off permanently, each delay before the charge session may manually be overridden.

While new chargers come pre-configured with these functionalities, each can be adjusted by charger owners.

The bp pulse mobile app and/or web portal is designed to indicate that a randomised delay period is being applied at the start time of the charge session. You’ll also be notified by the Status Indicator, which will emit Blue (Idle) pulsing LEDs that ‘counts down’ (where each LED represents the nearest minute) to the start of the charge, at which point the Status Indicator will change to pulsing Green (Charging).

Yes, the randomised delay applied at the start of the charge session is repeated at the end of the charge session, before stopping. Therefore, the desired overall duration of the charge session remains unchanged, other than shifting by the random delay being applied.