If this is your first time using the app, make sure to sign up first following the steps onscreen or using our sign-up guide within these FAQs. 

If you have already signed up, try resetting your password and check your internet connection. If this doesn’t work then call our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

You can sign up for the bp pulse app by following the below steps:

1. Click sign up (even if you are an existing Polar member)

2. Click continue

3. Enter your email address

4. Enter your name

5. Check your email inbox for Welcome to bp pulse!

6. Click ‘set password’ in the email

7. In the app, set your password

8. Click to confirm your password (numbers and lower and upper case letters)

9. Click ‘back’ and then click on ‘I have set my password’

10. Verify your identity in the login screen

11. Open verification code email

12. Add verification code in the app

13. Success – you should now be logged in and be able to see our map!

When you’ve safely arrived at the bp pulse charging point you wish to use, connect your vehicle using your Type 2 charging cable, or the tethered cable provided. 

Next, use the bp pulse app to start your charge.

Via Charge: Enter the charge point ID and click ‘Start Charge’.

Via Live Map: Find your charge point on the map, select it and click ‘Start Charge’

You can also find a charge point by clicking ‘List’ on the map.

On our 3-7kW chargers, the lights next to the charging socket will turn green to indicate a successful connection. 

On our 50kW+ chargers, the screen will show you the status of the charge.

When you’ve finished charging, click ‘Stop Charge’ in the app. It might take a couple of seconds for your cable to release. 

Please don’t press the red emergency stop button unless there is a real emergency – this will disable the unit until an engineer is able to come to the charge point.

If none of the above work, please call our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

You can view a history of your charges for up to 90 days in the account section of the app. 

We’re also working on being able to view any top-up transactions you have made. As a bp pulse subscription member, you’ll receive a monthly invoice by email which provides a breakdown of charges and any credit on your account.

If you have a balance query in the meantime, please contact our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

With a bp pulse full membership subscription, you can enjoy our best value on the go tariffs to charge on the bp pulse network, starting from £0.44/kWh. 

You’ll also get access to free charging on selected bp pulse points, as well as a physical access card, all for just £7.85 (inc VAT) per month. Oh, and all new members get 1 month’s free subscription, then we’ll give you £9 credit every month for 5 months*.

* When you download the bp pulse app and register and upgrade to a full bp pulse membership subscription (£7.85 inc VAT per month), we’ll give you your first month’s subscription free, plus a £9 charging credit each month for the following 5 months. Total of £45 credit is only valid if you remain a full member for 6 months from registration. Further terms and conditions apply.

†Pay 20% less than if you Pay As You Go: our best on the go rates start from £0.44/kWh.

You can access the bp pulse network as a registered user at a higher kWh tariff than with a subscription, starting from £0.57/kWh. Just download the bp pulse app and top up at least £5 to start a charge.

bp pulse subscribers pay the following per kWh:

AC charger – 44p 

43 AC / 50kW DC charger – 63p

150kW DC charger – 63p

Free membership users pay the following per kWh:

AC charger – 59p 

43 AC / 50kW DC charger – 77p

150kW DC charger – 77p

Contactless or guest users pay the following per kWh:

AC charger – 59p 

43 AC / 50kW DC charger – 79p

150kW DC charger – 79p

Most of our bp pulse50 and all of our bp pulse150 chargers are fitted with a contactless bank card terminal. Tariffs start at £0.69p/kWh. We’ll also take a pre-authorisation charge of £30 or £45 on 50kW or 150kW chargers respectively.

Free and full members
You can set up credit and debit card payments in the bp pulse app with Visa, MasterCard and American Express. If you’re a bp pulse full subscription member, all charges will be deducted from your direct debit on a monthly basis.

Pay-as-you-go/guest users
On most of our 50kW rapid chargers, and all of our 150kW ultra-fast chargers, you can pay by contactless. However, these payments won’t be visible in your transaction history and will be charged at a higher kWh tariff.

Subscription and free app members

If you’ve joined bp pulse as a subscription or PAYG customer, you can view a history of your charges for up to 90 days in the account section of the app. 

We’re also working on being able to view any top-up transactions you have made. As a bp pulse subscription member, you’ll receive a monthly invoice by email which provides a breakdown of charges and any credit on your account.

If you have a balance query in the meantime, please contact our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

Contactless or guest

If you used a charge point with your contactless bank card, you’ll need to email heretohelp@bp.com with your contact information, the charge point number and location, the date and time you charged and the monetary amount.

With a bp pulse full membership subscription, you can enjoy our best value on the go tariffs to charge on the bp pulse network, starting from £0.44/kWh. 

You’ll also get access to free charging on selected bp pulse points, as well as a physical access card, all for just £7.85 (inc VAT) per month. Oh, and all new members get 1 month’s free subscription, then we’ll give you £9 credit every month for 5 months*.

If a subscription isn’t right for you, you can still access the bp pulse network, just on a higher tariff, on a pay-as-you-go basis. Just top-up at least £5 in your account to start a charge.

* When you download the bp pulse app and register and upgrade to a full bp pulse membership subscription (£7.85 inc VAT per month), we’ll give you your first month’s subscription free, plus a £9 charging credit each month for the following 5 months. Total of £45 credit is only valid if you remain a full member for 6 months from registration. Further terms and conditions apply.

†Pay 20% less than if you Pay As You Go: our best on the go rates start from £0.44/kWh.

Charging on the bp pulse network is an app-driven experience. You can sign up for a free or full membership by downloading the bp pulse app.

If this is your first time using our app, select ‘sign up’ and follow the onscreen instructions to complete your account. Or see ‘I’m logging into the app for the first time…’ within these FAQs for a step-by-step guide.

Once you’ve registered as a free member, you’ll have the option to upgrade to a full membership subscription (and our best on the go tariffs) within the app. 

Or, if you’d prefer to try out our free membership and upgrade to a monthly full membership later, just navigate to your account section in the app when you’re ready and click on ‘Upgrade membership’.

The easiest way to cancel your subscription is by cancelling your direct debit with your bank directly. If you were a subscription member before 3rd December 2020, you may also be able to login to the website to cancel your subscription. Your access card will stop working immediately and any existing credit will no longer be available. 

When you log back into your account on the app, your account will be updated to show you as a free member. For security reasons, we cannot cancel your subscription over the phone or by email.

Your username is the email address that you used to sign up with. If you’ve forgotten your password – try resetting it through the app. If this doesn’t work then call our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

If your access card is lost or stolen, you can request a new one in the app or call our customer care team. 

This will disable your existing access card and we’ll send a new one to your registered address. 

A replacement fee of £10 will be added to your next invoice. If you need to charge before your new card arrives then you can do so using the app.

The bp pulse network has more than 8,750 public charging points. As a bp pulse full or free member or pay-as-you-go user, you can charge up and get back on the road quickly. 

Check out our live map for full details of all the charging points on the bp pulse network.

When you’ve safely arrived at the bp pulse charging point you wish to use, connect your vehicle using your Type 2 charging cable, or the tethered cable provided. 

Next, use the bp pulse app to start your charge.

Via Charge: Enter the charge point ID and click ‘Start Charge’.

Via Live Map: Find your charge point on the map, select it and click ‘Start Charge’

You can also find a charge point by clicking ‘List’ on the map.

On our 3-7kW chargers, the lights next to the charging socket will turn green to indicate a successful connection. 

On our 50kW+ chargers, the screen will show you the status of the charge.

When you’ve finished charging, click ‘Stop Charge’ in the app. It might take a couple of seconds for your cable to release. 

Please don’t press the red emergency stop button unless there is a real emergency – this will disable the unit until an engineer is able to come to the charge point.

The bp pulse network has more than 8,750 public charging points. These include 7kW fast chargers, 50kW rapid chargers and 150kW ultra-fast chargers on bp forecourts.

You can also use these and pay-as-you-go by contactless card if you’re not registered with bp pulse.

Check out our live map for full details of all the charging points on the bp pulse network.

When you’ve safely arrived at the charge point you wish to use, connect your vehicle using your Type 2 charging cable or the tethered cable provided. 

Tap your bp pulse access card on the target which will start the charge. For our 50kW+ chargers, you might need to select which type of cable you want to use before tapping your access card on the target.

When you’ve finished charging, tap your access card on the target and disconnect your cable. Please don’t press the red emergency stop button unless there is a real emergency – this will disable the unit until an engineer is able to attend to the charge point.

Here are some tips if you’re having trouble with your cable after you’ve finished charging:

1. Make sure you’ve stopped the charge in the app or with your RFID card.

2. Check the digital screen to make sure the charge point has recognised the charge has finished. If you’re using one of our 3-7kW units the lights will turn blue to indicate this.

3. Check whether your electric vehicle has a cable release feature. You should find details of this in the vehicle manual from the manufacturer.

If none of the above work, please call our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

Please don’t press the red emergency stop button unless there is a real emergency – this will disable the unit until an engineer is able to attend to the charge point