If this is your first time using the app, make sure to sign up first following the steps onscreen or using our sign-up guide within these FAQs. 

If you have already signed up, try resetting your password and check your internet connection. If this doesn’t work then call our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

If this is your first time trying to log in, the first thing you need to do is sign up. New customers should follow the sign-up process below.If you’re an existing bp pulse, bp or BP Chargemaster user, make sure you use the email associated with your Polar account to ensure we can bring your details across.During the sign-up process below, you will be prompted to reset your password for security reasons.

You can sign up for the bp pulse app by following the below steps:

1. Click sign up (even if you are an existing Polar member)

2. Click continue

3. Enter your email address

4. Enter your name

5. Check your email inbox for Welcome to bp pulse!

6. Click ‘set password’ in the email

7. In the app, set your password

8. Click to confirm your password (numbers and lower and upper case letters)

9. Click ‘back’ and then click on ‘I have set my password’

10. Verify your identity in the login screen

11. Open verification code email

12. Add verification code in the app

13. Success – you should now be logged in and be able to see our map!

When you’ve safely arrived at the bp pulse charging point you wish to use, connect your vehicle using your Type 2 charging cable, or the tethered cable provided. 

Next, use the bp pulse app to start your charge.

Via Charge: Enter the charge point ID and click ‘Start Charge’.

Via Live Map: Find your charge point on the map, select it and click ‘Start Charge’

You can also find a charge point by clicking ‘List’ on the map.

On our 3-7kW chargers, the lights next to the charging socket will turn green to indicate a successful connection. 

On our 50kW+ chargers, the screen will show you the status of the charge.

When you’ve finished charging, click ‘Stop Charge’ in the app. It might take a couple of seconds for your cable to release. 

Please don’t press the red emergency stop button unless there is a real emergency – this will disable the unit until an engineer is able to come to the charge point.

If none of the above work, please call our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

You can view a history of your charges for up to 90 days in the account section of the app. 

We’re also working on being able to view any top-up transactions you have made. As a bp pulse subscription member, you’ll receive a monthly invoice by email which provides a breakdown of charges and any credit on your account.

If you have a balance query in the meantime, please contact our 24/7 customer services team on 0330 016 5126 and we’ll do our best to help you.

Contact us

Our Customer Care Team are on hand to give you the support that you need.
You can get in touch with us using one of the following channels:

Help form

Get in touch with us via our online help form and our team will reach out to resolve your query.


Public charging support
Avaliable 24/7
Home charging support
Monday – Thursday 08.00 – 20.00
Friday 08.00 – 19.00
Saturday 09.00 – 13.00


Email us for any enquiry. We will get back to you within 4 days.

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